MeYay AI Refund and Cancellation Policy
Effective date: October 10, 2026, 14:00 Central Time
This policy explains how to cancel MeYay AI Pro, when we refund a payment, and how to ask. It is part of the Terms of Service.
The short version
- The free plan costs nothing, so there is nothing to refund.
- Pro is $19.00 a month and renews automatically every month until you cancel. You can cancel at any time, online or by email, and keep Pro until the end of the period you paid for.
- We refund duplicate or mistaken charges, and charges after a cancellation that reached us in time.
- Otherwise we don't refund the rest of a period you have already paid for, except where the law requires.
Cancelling Pro
- Online. Go to your account page at meyay.ai/account, choose Manage subscription, which opens Stripe, then Cancel subscription.
- By email. If you can't sign in, email support@meyay.ai and ask us to cancel. We may ask you to confirm that the request comes from you.
- What cancelling does. Cancelling stops future charges. Pro stays active until the end of the billing period you have paid for, then your account returns to the free plan.
- When to cancel. To avoid the next charge, cancel before your current billing period ends. Your account page and Stripe's subscription page show when that is. If you cancel after a renewal, you keep Pro for that period and it doesn't renew again.
- Deleting your account. Deleting your account cancels an active Pro subscription at once, not at the end of the period, so it won't renew. We don't refund the rest of the period you have paid for, unless a case in When we refund applies. If you then cancel the deletion, the subscription stays cancelled; you can subscribe again.
When we refund
| Situation | What we refund |
|---|---|
| Duplicate or mistaken charge. You were charged twice for the same period, or charged an amount that isn't the price you agreed to. | The extra or incorrect amount |
| Charged after cancelling. Your cancellation reached us before the renewal, online or by email, and you were charged for the next period anyway. | The whole payment for that period |
| Account closed through no fault of yours. We close your account, or stop offering MeYay AI, for a reason other than your breaking the Terms of Service. | The unused part of the current paid period |
| Required by law. A refund is required by law or by a card network's rules. | What the law or the rules require |
Nothing in this policy limits a right that applicable law or payment-network rules give you.
When we don't refund
Unless the law requires it, or a case in When we refund applies, we don't refund:
- a renewal that your cancellation didn't reach us before;
- the rest of a period after you cancel. Pro continues until the period ends, so you keep what you paid for;
- the rest of a period after you delete your account;
- the unused part of a period when we close your account because you broke the Terms of Service. Closing the account also cancels the subscription, so there are no further charges;
- AI Credits and changes you used, or ones that expired at the end of a period;
- a build or change that you're not happy with.
How to ask for a refund
Write to support@meyay.ai, and say which payment you want refunded and why.
Disputes and chargebacks
Please contact us before disputing a charge with your bank or card issuer. We can often fix a problem faster.
When a payment is disputed, we may end Pro or stop the subscription from renewing. If Pro ends this way, it isn't restarted; you can subscribe again.
Contact
MeYay AI support@meyay.ai